Terms of Service

Medical Tourism CRM provides a web-based CRM for medical tourism agencies: lead and patient management, pipeline, travel coordination, finance, team management, a unified inbox for email and messaging channels, a website chat widget, a patient portal and related features. Features available to you depend on your plan.

• You must be at least 18 and able to bind your agency to these terms.
• You are responsible for the people you invite, the roles and permissions you give them, and everything done under your agency's accounts.
• Keep passwords confidential and turn on two-factor authentication for administrators. Tell us promptly at support@medicaltourismcrm.com if you suspect unauthorised access.
• Sub-agent (partner) logins you create can see only what your programme settings allow; you are responsible for those settings.

• Subscriptions are billed monthly or yearly in advance, at the price shown when you subscribe, and renew automatically until cancelled.
• A free trial, if offered, ends on the date shown in your account. Features that require a paid plan stop working when it ends unless you subscribe.
• You can cancel at any time. Cancelling stops the next renewal; the service stays available until the end of the period already paid for.
• Fees are not refundable for partial periods, except where the law requires otherwise.
• We may change prices for future periods. We will give account owners at least 30 days' notice, and the new price applies from your next renewal after that notice.
• Plan limits — such as the number of users, leads or sub-agents — are part of your plan. If you exceed them, we may ask you to upgrade.

You own the data you put into the CRM. You grant us the rights we need to host, process and display it in order to provide the service to you, and for no other purpose. Our Privacy Policy explains how we handle it.

Your agency is the controller of patient and lead data, including health data. You are responsible for having a lawful basis to collect it, giving patients the information the law requires, obtaining consent where needed, and handling their requests. We act as your processor.

You can export your data at any time. On request after cancellation, we permanently delete your agency's data.

We do not sign HIPAA business associate agreements. Do not use the service to store protected health information if you are subject to HIPAA.

You agree not to, and not to let anyone using your account:

• send spam, bulk unsolicited messages, or messages to people who have not agreed to hear from you;
• upload unlawful content, or content you have no right to share;
• use the service to harass, deceive or discriminate against anyone;
• access another agency's data, probe or test the security of the service without our written permission, or interfere with its operation;
• copy, resell or reverse engineer the service, or use it to build a competing product;
• use automated means to create accounts or overload the service.

The inbox connects to accounts you hold with third parties — Google, Microsoft, Meta, Telegram, your email host and others. Your use of those accounts remains subject to their terms, and you are responsible for complying with them.

WhatsApp and Instagram connections work through the same web sessions as the providers' own apps rather than through their official business APIs. These connections are not endorsed by Meta. Meta may limit, suspend or ban accounts it considers automated or in breach of its terms. You connect these accounts at your own risk; we are not responsible for any restriction a provider places on your accounts, and we do not guarantee that these connections will keep working.

To reduce that risk, use these connections the way a person would: answer conversations, do not send bulk or unsolicited messages.

The availability of a third-party integration is not a promise that it will remain available. Providers change their products, and we may have to change or withdraw an integration as a result.

Some features draft text with the help of an AI model, such as suggested chat replies. Drafts can be wrong. Review them before sending; you are responsible for what your agency sends. AI features are never used to send anything without a person choosing to send it, and your content is not used to train models.

Medical Tourism CRM, its software, design and content are ours or our licensors'. These terms give you a right to use the service during your subscription; they do not transfer any ownership. If you send us suggestions, we may use them without obligation to you.

We work to keep the service available and secure, but it is provided without a guaranteed uptime unless we agree otherwise in writing. We may change, improve or remove features. If we remove a feature that is a material part of your plan, we will tell you in advance where we reasonably can.

We may suspend or terminate access if you seriously or repeatedly breach these terms, fail to pay, or use the service in a way that puts other customers, patients or the service at risk. Where possible we will warn you first and give you a chance to fix the problem and export your data. You may stop using the service and cancel at any time.

The service is a business tool. It does not give medical, legal, immigration or financial advice, and it is not a medical device. Except as expressly stated in these terms, and to the extent the law allows, the service is provided "as is" without warranties of any kind.

To the extent the law allows, neither party is liable to the other for indirect or consequential losses, or for lost profits, revenue or data, arising from these terms or the service. Our total liability for all claims in any 12-month period is limited to the fees you paid us in that period. Nothing in these terms limits liability that cannot be limited by law, such as for fraud or for death or personal injury caused by negligence.

You will defend and compensate us against claims by third parties — including your patients and the providers of accounts you connect — arising from the data you put into the service, the messages you send through it, or your breach of these terms or of the law.

If a dispute arises, we will first try to resolve it with you directly and in good faith. Write to us and we will respond within 30 days.

We may update these terms. We will update the date at the top of the page and, for material changes, notify account owners by email at least 30 days before they take effect. Continuing to use the service after that means you accept the updated terms.

Questions about these terms: support@medicaltourismcrm.com.