Every lead gets a single, explainable readiness score from five things that actually decide a medical-tourism booking: clinical fit, budget, travel, intent and source. Your team stops guessing and works the queue in the right order.
Hot
Confidence 74% · Urgency HIGH
Opened the quote within 2h · Strong clinical fit
Visa timeline conflicts with the requested date
Next: Confirm funding source · +5 confidence
Response speed and focus are the two biggest levers in this industry. The score protects both.
The board sorts each column by priority. New enquiries pin to the top with an SLA timer, so no warm lead goes cold in your inbox.
Four unanswered calls and no reply? The lead is flagged unresponsive and drops down — your team spends its hours where they convert.
A requested surgery date that a visa can't be ready for is flagged at enquiry stage — not two weeks before a cancelled flight.
The model tunes each agency's thresholds to their own close data, and shows what moved every score. It gets sharper as you use it.
Each pillar is scored 0–100 on its own. Missing data lowers confidence — never the score — so a thin lead is never unfairly buried.
Your own per-procedure quiz — BMI bands, contraindications, prior surgery. A disqualifying answer stops the lead cold.
Their budget vs the procedure price, plus how they'll pay. A funded case scores higher than a maybe.
Visa friction from their nationality — and a flag when their requested date can't fit the visa timeline.
Did they reply? Open the quote in minutes? Go silent for two weeks? The clearest buying signal you have.
Where the lead came from, weighted by how that channel actually converts for you.
Advisory to a human, always.
The score never auto-rejects or archives a lead. Clinical answers are health data — internal, audited, and never shown to the patient.
In Settings → Clinical quizzes, build a short intake per procedure (BMI bands, contraindications). In Settings → Visa policy, click Seed common nationalities to turn on travel scoring. That’s the only setup — everything else is automatic.
Body Mass Index (BMI)
Prior surgery in this area?
🔒 Internal only — never shown to the patient
On the lead page, the Patient Readiness card has a small form: budget + how they’ll pay, nationality + residence, preferred date, and the clinical intake. Fill what you know — the score updates instantly and tells you the single best next question to ask.
Hot
Confidence 74% · Urgency HIGH
Opened the quote within 2h · Strong clinical fit
Visa timeline conflicts with the requested date
Next: Confirm funding source · +5 confidence
On the pipeline board every card shows its band and score, and each column is sorted by priority. Brand-new leads pin to the top with a countdown; overdue ones turn red. Your team just works top to bottom.
New enquiry · sorted by priority
Hair Transplant · MA
Rhinoplasty · IT
Dental · GB
Bariatric · NG
Every score change is on a timeline so you can see exactly what moved it. Disagree with a score? Tap 👎 with a reason — it’s logged for calibration and never silently ignored. After ~200 closed leads, the bands re-tune to your conversion data automatically.
Band thresholds — tuned to your data
Hot ≥
81
was 78
Qualified ≥
62
was 60
Nurture ≥
45
Hot leads close at 3.2× your average.
Lead scoring is built into every Medical Tourism CRM plan. Set it up in minutes and let your team focus on the patients most ready to book.